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Privacy Policy
Effective date : 3/4/2023
At Cube, we take your privacy seriously. This Privacy Policy describes the types of information we may collect from you or that you may provide when you use Cube's mobile application (the "App"), and our practices for collecting, using, maintaining, protecting, and disclosing that information. Your privacy is at the core of the way we design and build the services and products you know and have come to love, so that you can fully trust them and focus on building meaningful connections.
If you are a California resident, please see our California Privacy Statement , which supplements this Privacy Policy.
We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the App. By accessing or using the App, you agree to this Privacy Policy.
This Privacy Policy applies to information we collect:
On the App
In email, text, and other electronic messages between you and Cube
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by: us offline or through any other means, including on any other website operated by Cube or any third party (including our affiliates and subsidiaries); or
any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the App.
Our commitment to privacy.We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that our decisions are taken with the utmost respect for your privacy.
Our commitment to transparency. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we're doing our best to write our Privacy Policy and related documents in plain language. We actually want you to read our policies and understand our privacy practices!
Our commitment to security.We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.
Information We Collect
We collect information you provide directly to us, such as when you create an account, update your profile, participate in a survey or contest, make a purchase, or communicate with us. This information may include your name, email address, phone number, location, photos, and payment information.
We also collect information about your use of the Services, such as your search queries, preferences, and activity on the Services. This information may be collected using cookies, web beacons, and other tracking technologies.
Information We Collect
We collect information you provide directly to us, such as when you create an account, update your profile, participate in a survey or contest, make a purchase, or communicate with us. This information may include your name, email address, phone number, location, photos, and payment information.
We also collect information about your use of the Services, such as your search queries, preferences, and activity on the Services. This information may be collected using cookies, web beacons, and other tracking technologies.
Information you give us
You choose to give us certain information when using our services. This includes:
When you create an account, you provide us with at least your phone number and email address, as well as some basic details necessary for the service to work, such as your gender, date of birth, and who you'd like to connect with.
When you complete your profile, you have the option to share your sexual orientation, ethnicity, religious beliefs, and political opinions with us. Where you provide such elements to us, you consent to us using it for the purposes identified and as laid out in this Privacy Policy. You can also share additional information with us, such as details on your bio and your interests, as well as content such as photos, videos, and audio clips. To add certain content, like pictures or videos, you may allow us to access your camera, photo album, or microphone.
When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us with information related to the purchases you make and our payment processors with information such as your debit or credit card number or other financial information
When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
If you contact us (e.g., through our customer care team or on social media), we collect the information you give us during the interaction.
If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.
Of course, we also process your chats with other users as well as the content you publish to operate and secure the services, and to keep our community safe.
Information we receive from others
In addition to the information you may provide us directly, we receive information about you from others, including:
  • Users
Users may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.
  • Social Media
You may decide to share information with us through your social media account, for instance if you decide to create and log into your Cube account via your social media or other account (e.g., Facebook, Google or Apple) or to upload onto our services information such as photos from one of your social media accounts (e.g., Facebook or Instagram).
  • Other Partners
We may receive information about you from our partners where our ads are published on a partner's service (in which case they may pass along details on a campaign's success). Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our users' safety and security.
Information generated or automatically collected when you use our services
When you use our services, this generates technical data about which features you've used, how you've used them and the devices you use to access our services. See below for more details.
  • Usage Information
Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you've been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other users (e.g., users you connect and interact with, and when you matched and exchanged messages with them).
  • Device Information
We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device settings and, in some cases, disable entirely), and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.
  • Information collected by cookies and similar technologies
We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels and SDKs) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them and how you can better control their use.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a "Do Not Track" ("DNT") feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser's user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including Cube, do not currently respond to DNT signals.
  • Other Information with your Consent
Precise geolocation data: If you give us your consent, we can collect your precise geolocation (latitude and longitude) from your device. The collection of your geolocation may occur in the background even when you aren't using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it, and our services that rely on precise geolocation may not be available to you.
Selfie Verification data: : If you choose to participate in our Selfie Verification feature, we collect your face geometry data, which may be considered biometric data in some jurisdictions, to verify that you're the real you. You can learn more about Selfie Verification and how we process your face geometry data here. Other information: We may collect other information with your permission, such as photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).
Other information: We may collect other information with your permission, such as photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).
How We Use Your Information
We use the information we collect to provide, maintain, and improve the Services, to personalize your experience, to communicate with you, and to enforce our policies. We may also use your information for research and analytics purposes.
We may use your information to send you marketing communications, such as newsletters or promotional emails. You can opt-out of receiving these communications at any time by following the instructions provided in the communication.
A.     To administer your account and provide our services to you
  • Create and manage your account
  • Provide you with customer support and respond to your requests
  • Communicate with you about our services
  • Personalize pricing, offer discounts and other promotions, and complete your transactions
  • Administer sweepstakes and contests
B.     To help you connect with other users
  • Recommend you to other users and recommend other users to you
  • Show users' profiles to one another
  • Enable users to search for and connect with users
C.     To provide offers and operate advertising and marketing campaigns
  • Perform and measure the effectiveness of advertising campaigns on our services and marketing our services off our platform
  • Communicate with you about products or services that we believe may interest you
D.     To improve our services and develop new ones
  • Administer focus groups, market studies and surveys
  • Review interactions with customer care teams to improve our quality of service
  • Understand how users typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how users react to it)
  • Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users
E.     To prevent, detect and fight fraud and other illegal or unauthorized activities
  • Find and address ongoing, suspected or alleged violations of our Terms of Use, nnotably through the review of reports and interactions between members
  • Better understand and design countermeasures against violations of our Terms of Use
  • Retain data related to violations of our Terms of Use to address the violation and prevent against recurrences
  • Enforce or exercise our rights, for example our rights set out in our Terms of Use
  • Communicate to individuals who submit a report, including what we've done as a result of their submission
F.     To ensure legal compliance
  • Comply with legal requirements
  • Assist law enforcement
  • For information on how we process personal information through profiling and automated decision-making, please see our FAQ.
  • To process your information as described in this Privacy Policy, we rely on the following legal bases:
  • Provide our service to you: The reason we process your information for purposes A and B above is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, make it viewable to other users and recommend other users to you and to otherwise provide our free and paid features to you and other users.
  • Legitimate interests: We process your information for purposes C, D and E above, based on our legitimate interest. For instance, we analyze users' behavior on our services to continuously improve our offerings, we suggest offers we think might interest you and promote our own services, we process information to help keep our users safe and we process data where necessary to enforce our rights, assist law enforcement and enable us to defend ourselves in the event of a legal action.
  • Comply with applicable laws and regulations: We process your information for purpose F above where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations. For example, we retain traffic data and data about transactions in line with our accounting, tax and other statutory data retention obligations and to be able to respond to valid access requests from law enforcement. We also keep data evidencing consents users give us and decisions they may have taken to opt-out of a given feature or processing.
  • Consent: If you choose to provide us with information that may be considered "special" or "sensitive" in certain jurisdictions, such as your sexual orientation, you're consenting to our processing of that information in accordance with this Privacy Policy. From time to time, we may ask for your consent to collect specific information such as your precise geolocation or use your information for certain specific reasons. In some cases, you may withdraw your consent by adapting your settings (for instance in relation to the collection of our precise geolocation) or by deleting your content (for instance where you entered information in your profile that may be considered "special" or "sensitive"). In any case, you may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
Your Rights and Choices
We want you to be in control of your information, so we want to remind you of the following options and tools available to you:
Access / Update tools in the service. Tools and account settings can help you access, rectify or remove information that you provided to us and that’s associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer care team for help here.
Device permissions. Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.
Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. To close your account, please use the corresponding functionality on the service.
Account closure. You can close your account by using the corresponding functionality directly on the service.
We also want you to be aware of your privacy rights. Depending on where you live, you may have the right to:
Access/know. You may have the right to request a copy of the information we keep about you, and in certain circumstances to receive this in a portable format. You can exercise your right to access directly within the service by putting in a request here.
Delete/erase.. You may request that we delete the personal information we keep about you. You can exercise your right to delete by submitting a request here.
Correct/rectify/update. You can correct most information you provided to us by editing your profile directly in the service. If you believe the information we hold about you is inaccurate, you may contact us here to rectify it.
Object/restrict. You may also have the right to object to or request that we restrict certain processing. To do so, please contact us here
For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another user, such as a copy of any messages you received from them through our service, the other user will have to contact us to submit a separate request for their information. We may also ask them to provide proof of identity before we can answer the request. Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth and thus cannot ensure that you are 18 years of age or older.
Information Sharing and Disclosure
We may share your information with third-party service providers who help us to provide and improve the Services, such as payment processors, hosting providers, and customer support providers. These service providers are bound by confidentiality obligations and are prohibited from using your information for any other purpose.
We may also share your information with third-party advertisers and advertising networks, who may use your information to deliver targeted advertisements to you. You can opt-out of receiving targeted advertisements by following the instructions provided by the advertiser or advertising network.
We may disclose your information in response to a subpoena, court order, or other legal process, or to establish or exercise our legal rights or defend against legal claims.
Data Retention and Security
We retain your information for as long as necessary to provide the Services and to comply with our legal obligations. We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Children's Privacy
The Services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we learn that we have collected personal information from a child under the age of 18, we will promptly delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you are located. These countries may have different data protection laws than your country of residence. By using the Services, you consent to the transfer of your information to countries outside of your country of residence.
Your Rights
You have certain rights regarding your information, including the right to access, correct, or delete your information, as well as the right to object to or restrict the processing of your information. You can exercise these rights by contacting us at hello@cubedating.co.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes to this Policy, we will notify you by email or by posting a notice on the Services. Your continued use of the Services after any such changes constitutes your acceptance of the updated Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at hello@cubedating.co.
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